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Refunds for postponed and cancelled events

02. 05. 2020

The refunds will be processed after 4 May 2020. 

In light of the government prohibiting all events until further notice due to the coronavirus, Kino Šiška has unfortunately had to postpone a large number of events, as well as cancel some – from concerts and exhibitions to theatre performances and conferences.

We’re sad we haven’t seen you around in a while. Our entire team is busy brainstorming, thinking up new ways of working and arranging new event dates for when we reopen.

All purchased tickets are of course valid for the postponed events with new dates announced already. We’d appreciate it if you retain your ticket for the new date and thereby support culture in Slovenia.

If the new date does not suit you or if the event has been cancelled, you are entitled to a refund of your purchase. Please follow the refund procedure below. 

  • All customers should send a refund request to info@eventim.si;
  • if you ordered your ticket online, your refund request should include the order ID, which can be found on your print@home ticket or on the receipt or in your user account; 
  • if you purchased your ticket in person at Kino Šiška or at authorised Eventim sales outlets, your refund request should include a good scan or photo of all the purchased tickets, along with all your information (name and surname, address and bank account number), as this is the only way to arrange the refund onto your bank account.

With the payment reversal, the barcode will be nullified, meaning that even if someone were to attempt entry to an event with a refunded ticket, they would be turned away at the door.

The refunds will be processed after 4 May 2020. 

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